Export the log
- If the task is still running or just finished, open the log/status row near the bottom of Home.
- Use the export/share action from that log view.
- For an older task, open Settings.
- Go to Diagnostics > Diagnostic Logs.
- Select the relevant log and share it.
Write the email
- Send it to [email protected], or open Contact to copy the address.
- Include the App version and iOS version.
- Include the storage type and the action you were running: Backup, Download, or Complete.
- Attach the relevant diagnostic log.
- Error text or screenshots, if they help explain the issue.
What not to include
Do not include passwords, private keys, access tokens, or storage credentials. Node credentials are stored in iOS Keychain and are not written to diagnostic logs.
If a screenshot or log contains sensitive information, remove that part before sending it.
Download Watermelon Backup
Install Watermelon Backup from the App Store to follow this guide on iPhone.